Data protection and data security for our partners/members as well as for consumers is a high priority for DLG Service GmbH The protection of your personal information is very important to us and a matter we take extremely seriously.

We collect, store and use your personal information in compliance with the provisions of the data protection laws. In this Privacy Policy, we explain which kinds of information we use for which purposes and what rights you are entitled to.

1. Anonymised data collection and processing on this website

Log file data sent to us by your browser is automatically compiled and saved on our server in an internal log file. This applies to the following information:

  • type and version of your browser,
  • type and version of your operating system,
  • URL of the site which directed you to us,
  • search terms which led you to our site,
  • date and time that you accessed our website,
  • names of the subpages that you accessed.

We collect and process this information in an anonymised form. The data cannot be traced back to any specific user. Data is collected and processed for internal system-related and statistical purposes.

2. Pseudonymous data collection and processing on this website

If you are a registered user of our website, we will continue to collect and save the aforementioned information under a pseudonym whenever you access our web pages. This information is allocated exclusively to an internal tag. It is not associated with your name or any other means of identification, so the information cannot be traced back to you personally. The purpose of collecting and processing data under a pseudonym is to create user profiles, which enable us to customise our services and advertisements to your needs.This website uses software provided by etracker GmbH ( to collect and store data for the purposes of marketing and optimisation. This data is used to create user profiles under a pseudonym. Cookies may be used for this (see below). Data collected by etracker software without the specific consent of the user is not used to identify visitors to this website personally and is not brought together with information relating to the bearer of the pseudonym. Objections to the collection and storage of data may be made at any time with future effect.

If you do not want a user profile to be created, you may object to it. Further information about exercising your right of objection can be found under the heading "Right of objection and right of rescission".

This website uses features of the web analytics service Google Analytics, Google Inc., 1600 Amphitheater Parkway Mountain View, CA 94043, USA.

Google Analytics uses cookies. These are text files that are stored on your computer and allow you to analyze the use of the website. The information generated by the cookie about your use of this website is generally transferred to a Google server in the USA and stored there.

For more information about how to deal with Google Analytics user data, see Google's privacy policy:

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie is set that prevents your data from being collected when you visit this site: Disable Google Analytics:

3. Facebook remarketing / retargeting

Remarketing tags of the social network Facebook (1601 South California Avenue, Palo Alto, CA 94304, USA) are integrated into the pages of our website. When you visit our website, these remarketing tags establish a direct connection between your browser and the Facebook server. This informs Facebook of your visit to our site together with your IP address. Facebook is then able to assign this visit to your user account. We subsequently use the information thus obtained for the display of Facebook Ads. We wish to point out that we, as providers of the site, have no knowledge of the content of the data transmitted or of its use by Facebook. For more information, you should refer to Facebook's privacy policy here: If you do not want your data to be acquired via Custom Audiences, you can disable Custom Audiences here:

4. Cookies

We use what are known as "cookies" for our web pages. Cookies are small text files, which are installed on your computer and saved by your browser. Using cookies enables our web server to recognise your browser, your individual settings within our website and, where applicable, some encrypted log-in details. This makes our website more user friendly and makes it possible to log in automatically.

You can configure your browser to delete cookies from your computer, to block cookies or to prompt you before accepting them.

The cookies that we install are deleted from your computer after every session.

DLG Service GmbH works with Aumago GmbH ('Aumago'), a Berlin-based agency that specialises in targeted marketing. Aumago uses cookies, text files that are saved on your computer by your internet browser and that collect/contain anonymised user data for the purposes of online behavioural targeting (OBA). This data includes the type of websites visited, the categories and/or product pages that were clicked on, demographic information (age, gender, etc.) and/or the browser and device used to access the internet. No personal data is collected. The usage data cannot therefore be connected to the user's real identity. The cookies in this case are either Aumago cookies or cookies of other service providers, such as krux digital Inc., which Aumago makes use of. Users have the option at any time of deleting the cookies directly from their browser, changing their cookie preferences at or turning off. On the basis of this anonymised analysis of users' browsing behaviour, Aumago segments data stored in the cookies by industry, e.g. browser 1 on website X is given the 'Industry A' cookie. This allows online advertising to be targeted more effectively to people's interests. 

Aumago will use this anonymised data to make the online advertising of DLG Service GmbH more targeted and therefore more effective.

5. Use of your email address

We use your email address to complete our website registration process via a confirmation email and also to send you confirmation emails of your orders.

We will use your email address for the distribution of our newsletter or other promotions that may be of interest to you only if you have given us consent to do so. You have the opportunity to withdraw your consent and to unsubscribe from our organisation's newsletters and emails at any time. Further information about exercising your right of rescission can be found under the heading "Right of objection and right of rescission".

6. Who is given access to this information?

All information that you make available to us by entering it on these web pages is stored on a server which is located in a European Union (EU) country. Your enquiries and requests are then forwarded to the relevant departments within DLG Service GmbH to be processed.

7. Right of information, amendment, blocking and deletion of data

If at any time you should request information about your personal data, where it originated, who has received it or why it was saved, we will provide this to you at no cost. You can use the contact details below to obtain this information.

You can, of course, rectify any errors, update outdated information or have stored data deleted, provided it has no statutory and/or other contractual purpose.

8. Right of rescission and right of objection

You have the right to object at any time with future effect to the use of your data for creating a user profile, or to rescind any consent you have given us, also with future effect. In this case, we will refrain from processing your data for these purposes. You can submit your objection or rescission to us by post, telephone, fax or email. It is not necessary to state your reason for doing so and no specific form is required. Alternatively, follow this link:

DLG e.V.
Eschborner Landstrasse 122
60489 Frankfurt am Main
Tel.: +49 (0)69 24 7880
Fax: +49 (0)69 24 788 110
Email: info(at)